Terms of Service

1. Acceptance of Terms

By accessing or using Synapse+ ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

Synapse+ is an AI development control plane that provides:

• AI-powered code generation and analysis
• Project drift detection and prevention
• Intelligent prompt optimization
• Team collaboration tools
• Integration with various AI models and development tools

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time.

3. User Accounts

Account Creation

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the security of your account
• You must be at least 13 years old to use the Service
• One person or legal entity may maintain only one account

Account Security

• You are responsible for all activities under your account
• You must use strong authentication methods (passkeys recommended)
• You must notify us immediately of any unauthorized access
• We are not liable for losses due to account compromise

4. Acceptable Use

Permitted Uses

• Software development and code generation
• Educational and research purposes
• Commercial software development projects
• Team collaboration on development projects

Prohibited Uses

5. Subscription and Billing

Subscription Plans

• Free Trial: 7-day trial with full access to paid features
• Synapse+ Plan: $10/month with ongoing billing
• Enterprise Plan: Custom pricing with annual contracts

Billing Terms

• Subscriptions are billed monthly or annually in advance
• Prices are subject to change with 30 days notice
• No refunds for partial months of service
• Failed payments may result in service suspension
• You may cancel at any time; cancellation takes effect at the end of the current billing period

Usage Limits

• Fair use policies apply to all plans
• Excessive usage may result in additional charges
• Enterprise plans include higher usage limits

6. Intellectual Property

Your Content

• You retain ownership of all code and content you create
• You grant us license to process your content to provide the Service
• We do not claim ownership of your projects or generated code
• You are responsible for ensuring you have rights to all uploaded content

Our Technology

• Synapse+ technology and algorithms are our proprietary property
• You may not reverse engineer or copy our systems
• Our open source components remain under their respective licenses
• Feedback you provide may be used to improve the Service

AI-Generated Content

7. Privacy and Data

Your privacy is important to us. Our data practices are governed by our Privacy Policy, which is incorporated into these Terms by reference.

Data Processing

• We process your data to provide and improve the Service
• Your code may be processed by AI models as part of the Service
• We implement enterprise-grade security measures
• You can export your data at any time

8. Service Availability

Uptime Commitment

• Target Uptime: 99.9% monthly uptime for paid plans
• Maintenance Windows: Scheduled maintenance with advance notice
• Status Updates: Real-time status at status.trysynapse.ai

Service Level Agreement (SLA)

For Synapse+ and Enterprise plans, if monthly uptime falls below 99.9%, you may be eligible for service credits. Contact support for SLA claims.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL.

OUR TOTAL LIABILITY FOR ANY CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or infringement of any rights.

12. Termination

Termination by You

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• You can export your data before termination

Termination by Us

• We may suspend or terminate accounts for Terms violations
• We may terminate the Service with 30 days notice
• Immediate termination for illegal use or security threats

13. Dispute Resolution

Informal Resolution

Before filing any claim, you agree to contact us at legal@trysynapse.ai to attempt to resolve the dispute informally.

Binding Arbitration

Any unresolved disputes will be settled through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration will be conducted in English and take place in [Your Jurisdiction].

14. Governing Law

These Terms are governed by the laws of [Your State/Country], without regard to conflict of law principles. Any legal action must be brought in the courts of [Your Jurisdiction].

15. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or through the Service at least 30 days before taking effect.

Your continued use of the Service after changes take effect constitutes acceptance of the new Terms.

16. Contact Information

For questions about these Terms, contact us: