Privacy Policy

1. Information We Collect

Account Information

• Email address and name when you create an account
• Authentication data for passkey-based login
• Billing information for paid subscriptions
• Profile preferences and settings

Project Data

• Code and project files you upload or create
• AI conversation history and prompts
• Project configuration and settings
• Collaboration data with team members

Technical Information

• IP addresses and device information
• Browser type and operating system
• Usage patterns and feature interaction data
• Performance and error logs

2. How We Use Your Information

• Service Provision: To provide and maintain Synapse+ features
• AI Processing: To enable AI-powered code generation and analysis
• Account Management: To manage your account and billing
• Improvement: To improve our services and develop new features
• Communication: To send important updates and support messages
• Security: To detect and prevent fraud and abuse
• Legal Compliance: To comply with applicable laws and regulations

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share data in these limited circumstances:

• Service Providers: With trusted third parties who help operate our service (AI providers, hosting, payment processing)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions
• Consent: With your explicit consent for specific purposes

4. AI and Data Processing

5. Data Security

We implement industry-standard security measures:

• End-to-end encryption for all data transmission
• AES-256 encryption for data at rest
• Passkey-based authentication with hardware security keys
• Regular security audits and penetration testing
• SOC 2 Type II compliance (in progress)
• Zero-trust network architecture

6. Data Retention

• Account Data: Retained while your account is active plus 30 days after deletion
• Project Data: Retained according to your subscription plan
• Billing Data: Retained for 7 years for legal compliance
• Usage Logs: Retained for 90 days for security and analytics
• AI Conversation History: Retained for 1 year or until account deletion

7. Your Privacy Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Export your data in a machine-readable format
• Restriction: Limit how we process your data
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for specific processing activities

To exercise these rights, contact us at privacy@trysynapse.ai

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure adequate protection through:

• Standard Contractual Clauses (SCCs) for EU data transfers
• Adequacy decisions by the European Commission
• Certification schemes and codes of conduct
• Data Processing Agreements with all vendors

9. Cookies and Tracking

We use minimal cookies and tracking:

• Essential Cookies: Required for login and security
• Analytics Cookies: To understand usage patterns (can be disabled)
• No Third-Party Tracking: We don't use advertising or social media trackers
• Local Storage: For app preferences and offline functionality

10. Children's Privacy

Synapse+ is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes by email or through the service. Your continued use of Synapse+ after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this privacy policy or our data practices, contact us: